Hosted PBX Features
Everything You Need And Want For Your Customers'
Business Phone Solution.
This is a feature which can be accessed through our web portal and it will allow you to treat your incoming calls in the way that you want. You can set up many rules here such as Call Forward All, Call Forward Busy, Simultaneous Rings, Do Not Disturb (DND), etc.
Automated attendant (also called virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. Many Auto Attendants will also offer a simple menu system ("for sales, press 1, for service, press 2," etc.). An auto attendant may also allow a caller to reach a live operator by dialing a number, usually “0".
Busy Lamp Field (BLF)
Shows the status of other users phones (busy, ringing, available) connected to your phone system. Required is that you have this user on one of your BLFs and that your phone has BLFs in the first place. Modern IP phones use multi-color LEDs to indicate the status of another phone. BLFs can also be used to call other users by pushing the BLF button.
Block unwanted callers by simply specifying their number on the block list. You can also block anonymous or unknown callers. The call gets rejected in a way that the caller would never know they are being blocked.
Place callers on Hold by simply pressing the “Hold” key on your Desk Phone or through the call indicator on the web portal when logged in. When placing a caller on hold they will immediately listen to Music on Hold you have set up either for the whole company or a personal message. This can be configured and set through the Admin Portal.
Get call reports beyond a simple call history or call log. Get advanced call reporting for your Hunt Groups which will provide information that can help manage your incoming calls. These reports include Calls Waiting, Average Waiting Times, Average Hold Times, Abandoned Calls, Call Volume and much more!
The call monitoring feature allows the listener to hear both sides of a call, but not be heard by either of the other parties. By default, the call monitor is selected when a connection is made, so both the Agent (on net User) and Caller (off-net caller) will be unaware of the listener. This option is very useful for supervisors or managers who would like to listen to their agents and salespeople performance over the phone. It can help discover good or bad things but overall helping in ways otherwise not possible.
The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in your company (for example, a phone in another office or in a conference room). If you are on an active call at your phone, you can park the call to a call park extension, someone on another phone in your system can then dial the call park extension to retrieve the call.
The Caller will be prompted to record his/her name. The Callee will be notified with the Caller's name and provide the option to Answer, Direct to Voice Mail or Reject.
Call ACD Queue
Our Call Queue feature is the perfect way to manage high traffic call flows. When all lines are in use for the company or group, you can place the caller in the queue until the next available agent is free instead of having the caller listen to a busy signal or sending them to voicemail.
Call transfers allow you to relocate an existing call, placed or received, to another extension directly from your IP phone or through the web portal. A Call Transfer can be Announced or Blind. In an announced call transfer you first place the current call on hold, call the desired party to announce the transfer and when accepted, click on transfer to transfer the call.
A service whereby someone on a current call is notified of an incoming call and is able to place the first call on hold while answering the second. Call Waiting also allows you to toggle between calls in case you need to notify one caller you need to hang up.
A telephone service that transmits a caller's number to the called party's telephone equipment during the ringing signal, or when the call is being set up but before the call is answered.
Caller ID Block
Blocking your caller identification means preventing your name and phone number from being displayed on the receiver's screen when you make a call.
Click-to-dial or click-to-call is a feature that allows you to dial a phone number from a website, document, form, etc by simply clicking on that number.
Directory Assistance (411)
is a phone service used to find out a specific telephone number and/or address of a residence, business, or government entity.
Do Not Disturb
Do Not Disturb automatically sends any incoming call directly to the Callee’s voice mail
Emergency Assistance (911)
is the emergency telephone number for the North American Numbering Plan (NANP.)
Find Me Follow Me
Using our web portal under Answering Rules we provide the ability for users to manage the way calls reach them from an easy-to-use browser interface
available through their computer or mobile device.
Hunt Group or “Ring Group” is an incoming call management feature that allows you to manage incoming calls for groups within your organization and the order the phones within those groups will ring.
IVR-Interactive Voice Response
Interactive voice response (IVR) is a technology that allows a telephone system to interact with humans through the use of voice and DTMF tones input via the telephone keypad.
Mobile App / Mobile Integration
We provide you with a free app for your mobile phone or tablet, iOS, and Android that doubles as your office desk phone. You can make local, long distance or international calls right from the app as if you were dialing from your desk phone; you will present your office Caller ID instead of your mobile and all toll charges for long distance or international calls will be applied to your office phone and not your mobile phone.
Music on Hold
Music on hold (MOH) is a feature that will play recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service while placed on call queues. This feature can apply to both the organization as a whole or for specific users or groups.
Broadcast an announcement to your entire team or a specific group you’ve selected. Paging is useful for making real-time announcements to a department, team or work area. Setting up a Paging Group is easy and configured remotely. This feature will assign an extension number, give it a name and then add extensions for that Paging Group.
Phone Number Porting
We use Tier1 Carriers in the US as our underlying providers to guarantee the process is smooth. Under the Federal Communications Commission's "local number portability" rules, you can switch telephone service providers for wireline, wireless or Voice over Internet Protocol and keep your existing phone number.
"Hunt Group" is an incoming call management feature that allows you to manage incoming calls for groups within your organization and the order the phones within those groups will ring. Hunt Group or Ring Group will apply the most when you want every phone in your company to ring when there is no receptionist and you have an incoming call from your toll-free or main number or when you have several internal departments such as sales, billing, support, etc and you need a specific number of phones to ring when that group is reached. As in ACD Call Queue, there are this types of configuration for calls coming into your Hunt Groups:
We provide the ability to configure a simple 7-digit dialing plan for customers who have that requirement rather than the usual 10-digit US dial plan. Certain areas across the country still do not require to dial an area code before the phone number so we have this feature angled, free of charge, for customers who have this specific need.
The Simultaneous Ring feature enables multiple devices to ring at the same time when a call comes into your business number. You can have your desk phone rings simultaneously with your home office phone and your mobile. Also and very convenient, you can set “Answer Confirmation for Off-net Numbers" to ensure that a person — and not voicemail — answers simmering to a cell/landline by prompting the answering party to press 1 to accept the call. An icon to the right of this option allows you to specify a ring delay.
Time Frames allow you to control the scheduling of incoming personal business calls. You configure time frames using the Time Frames tab on the web portal in order to apply it to your Answering Rules profile (see Answering Rules above.) These are useful when you want to route calls depending on the time of day (business after hours) and weekends or holidays. By setting up these Time Frames incoming business calls will be treated according to the rules you have set for them.
This feature will create a virtual mailbox to send callers to without the need to be associated with a user, a desk phone or a phone number. A virtual mailbox can be used to send overflow calls from your call queue, a shared mailbox for your sales, support or billing department or even an option for callers reaching out your auto attendant. A virtual mailbox has no specific user associated with it so it becomes a collaboration tool you can use as a productivity tool.
Each VoIP extension comes with its own voicemail inbox, allowing your team to have secure access to voice messages. You can check messages from the desk phone, our mobile app or by dialing into your number. You can also check your voicemail from your User Portal. This voicemail box can be programmed to send voicemails to email, configure your personal greetings and select what to do when voicemails are delivered (keep, delete, etc.)
Voicemail to Email
This is a voicemail feature that will send voicemails left on your phone number as an email attachment containing a sound file. To listen to voicemail users do not need to call or access any device, simply press on the file to play the messages on your preferred device, computer, mobile phone or tablet. Use the voicemail to email feature to archive all voicemails for compliance or simply to keep records of your transactions.
Read your voicemail, that simple! This feature transcribes your voicemails to text and immediately sends you an email with the content of the message as a text. You can access this feature on any device where you check your email. Most of the time listening to your voicemail becomes a real-life challenge, you can be on an endless meeting, loud environment or simply where you can’t discretely use your device. This feature lets you discretely view the message as text within an email just moments after you receive a voicemail.